HERBO WORLD / REDSANDAL® – Privacy Policy

Effective Date: May 12, 2026

Welcome to HERBO WORLD® and REDSANDAL®.

This Privacy Policy explains how we collect, use, and protect your information when you use our website, WhatsApp services, chatbot, and related platforms.

1. Information We Collect

We may collect the following information:

• Name

• Phone number

• Email address

• Delivery address

• WhatsApp messages and chatbot interactions

• Order and payment details

• Device and browser information

2. How We Use Your Information

We use collected information to:

• Process orders

• Provide customer support

• Send order updates and delivery notifications

• Improve our products and services

• Respond to inquiries on WhatsApp and website chat

• Send promotional offers with customer consent

3. WhatsApp Communication

Our business uses WhatsApp Cloud API and automated chatbot systems powered by Meta Platforms.

By contacting us through WhatsApp, you consent to receive:

• Order updates

• Customer support messages

• Product information

• Automated chatbot replies

Customers can stop receiving messages anytime by replying:

"STOP"

4. Data Protection

We take reasonable security measures to protect customer information from unauthorized access, misuse, or disclosure.

5. Sharing of Information

We do not sell customer data.

Information may only be shared with:

• Delivery partners

• Payment gateways

• Meta Platforms (WhatsApp API services)

• Legal authorities when required by law

6. Cookies

Our website may use cookies and analytics tools to improve user experience.

7. Third-Party Services

We may use third-party tools including:

• WhatsApp Cloud API

• Payment gateways

• Hosting providers

• Analytics services

These services may process data according to their own policies.

8. Customer Rights

Customers may request:

• Access to their data

• Correction of information

• Deletion of personal data

To request this, contact us using the details below.

9. Contact Information

HERBO WORLD® / REDSANDAL®

Website:
https://www.redsandalsoap.com

Email:
support@redsandalsoap.com

Phone:
+91 9966781871

10. Policy Updates

We may update this Privacy Policy from time to time.

Updated versions will be posted on our website.